**Packages may require more time for delivery due to COVID-19**

FAQs


Shipping:
  • We primarily use U.S. Postal Service (USPS) to ship packages. Due to COVID-19 there may be a delay in package deliveries. 
  • Please ensure your address is correct when placing your order. 
  • We ship to all 50 states and shipping costs will be added to your order. Costs are based on product weight and location.
  • USPS provides a tracking number for all shipments, which will be provided once your order is processed and shipped.
  • J&S Designs is NOT responsible for any lost, delayed or stolen packages. Once your order confirms DELIVERED in the USPS tracking number status with your address, we are no longer responsible for any lost or stolen packages.

Designs: Heat Transfer Vinyl (HTV):

  • All custom orders require a written final approval before J&S Designs will process the order.
  • Wash and dry garment inside-out.
  • DO NOT dry clean.
  • Use cold water setting.
  • Use mild detergent.
  • Dry on low/tumble dry setting or hang dry.
  • DO NOT iron on HTV design.

 Cost:

  • Determined based on shirt size, vinyl color and design. 
  • Cost estimates discussed at consultation. 

Timeframe:

  • Please allow up to 2 weeks to process and fill orders.
  • Shipping time is NOT included in order processing time.   

Returns and Exchanges:

  • There are no returns or exchanges. Your satisfaction is important to us, so if you have any issues or concerns with your order, please contact us within 2 days of receiving your item(s).

Contact us for any questions or concerns! 

Phone: 301-818-1876
Email: jandsdesigns1@gmail.com